• Customer called regarding DC Knob Broken issue and he is in Warranty Period . is there any charges customer should pay to Tchnician for Knob ?

    • YES

  • If customer calling regarding GNF Refregerator (All Models ) General service -Under Which Type Ticket should be Raised ?

    • HAPPY CALL

  • Dealer calling Regarding Stock Machine Repair and provided all details but dont have Machine Serial Number can we raise SMR Ticket ?

    • YES

  • Customer complaint status is showing as Appointment Refix but customer said Technician not visited the premise in this scenario which Reminder need to be punched on call?

    • CUSTOMER QUERY ON SR/UCC/ADDRESS CHANGE

  • Customer Purchased FA Washer ( ONAM Offer ) to claim extra 1 year Main Warranty is that mandatory to call and Activate the warranty in contact Center ?

    • AUTOMATICALLY EXTRA MAIN WARRANTY WILL BE ADDED FROM SYSTEM END

  • Customer Purchased Double door Refrigerator on on 20/8/25 from Kannankandy -kerala . Total how many years main Warranty will be provided to the customer ?

    • 2 YEARS

  • Technician called to TFN regarding Customer complaint . Which Channel need to be selected in Magicare ?

    • DEALER INBOUND

  • Customer calling regarding Window AC General service - Under Which Type Ticket should be Raised ?

    • PLANNED MAINTAINANACE

  • Customer called Regarding DC GAS Filling In Warranty Period . Gas filling charges will be applicable or not ?

    • YES

  • Customer booked Washer from Whirlpool Website 1 week back but still product not delivered which mail Id customer need to sent a Mail ?

    • WSTORE@WHIRLPOOL.COM